Privacy Policy

1. Introduction

At LUC LEQUEL LTD, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website (luclequel.com).

We may update this policy from time to time to reflect changes in the law or our services. Please revisit this page periodically to ensure you are happy with any updates.

2. Information We Collect

We may collect and process the following personal information when you interact with our website or place an order:

• Full name
• Contact details (including email address, phone number, and shipping/billing address)
• Order history and transactional data
• Preferences or interests relevant to marketing and service improvement
• Information voluntarily provided through contact forms, surveys, or newsletter sign-ups
• Technical data including IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We may use your information for the following purposes:

• To fulfil and manage your orders
• To respond to your enquiries and provide customer support
• For internal record keeping and performance tracking
• To improve our products, services, and website user experience
• To send you promotional content, if you have opted in
• To detect fraud, comply with legal obligations, or protect our rights

4. Security

We take data protection seriously. LUC LEQUEL implements suitable physical, electronic, and organisational safeguards to secure your information against unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted and processed via secure, compliant payment gateways (such as Stripe).

5. Marketing & Communications

You have full control over how we use your data for marketing. You can:

• Opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails
• Contact us directly at info@luclequel.com to manage your preferences

We will never sell, lease, or distribute your personal information to third parties without your consent, unless required to do so by law.

6. Cookies

Our website uses cookies to improve your browsing experience and collect non-personal data such as traffic analytics and usage patterns. You can modify your cookie preferences or disable cookies entirely via your browser settings.

7. Your Rights (UK & EU Customers)

Under the UK GDPR and EU GDPR, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request the deletion of your data (where legally applicable)
• Object to or restrict the processing of your data
• Request data portability to another service provider

To make any such request, please contact us at:
info@luclequel.com

We may require proof of identity to process certain requests.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact:

LUC LEQUEL LTD
Email: info@luclequel.com
Registered Address: Ztk Tax Advisory Suite 1, Ideas House, 18 Eastwood Close, London, United Kingdom, E18 1BY
Company No: 15664521